Before You Buy - FAQs

Our Goal

It is our goal to provide you with exceptional customer service and to make shopping with us an easy and enjoyable experience.

If you have questions related to placing an order, shipping,
returns, they can be answered here.

How We Source

We proudly offer a curated selection of French-quality homewares that bring timeless charm and refined craftsmanship into your everyday living.

Each piece is thoughtfully sourced from trusted artisans and manufacturers, known for their dedication to quality and detail. We’re sure you’ll find the perfect pieces to complement your home.

Our Authenticity

We are proud of the entire product selection that we bring to you. We guarantee that every item you purchase from us is 100% authentic and sourced directly from trusted partners.

FAQs: Shipping & Returns

What are your shipping options?

We offer Standard shipping on all orders within the United States. All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

How long does shipping take?

Standard shipping typically arrives within 5–7 business days. Shipping times may vary due to holidays, weather, or carrier delays.

How much does shipping cost?

Shipping costs depend on the shipping method, destination, and order total. You can see the exact cost at checkout before completing your purchase.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the US.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time.

What forms of payments do you accept?

We accept all major credit, debit cards and PayPal.

What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated timeframe, please check the tracking details. If it’s lost or significantly delayed, contact our support team at support@maisonetcharme.com for assistance.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?

To initiate a return, please contact our customer service at support@maisonetcharme.com with your order details.

Do you offer free returns?

We want you to love your purchase but if something’s not quite right, we’re here to help. We offer free returns on eligible items within 30 days. Items must be unused and in their original packaging.

Can I exchange an item?

Yes! If you need a different size, color, or product, please process a return and place a new order for the desired item.

What if I received a damaged or incorrect item?

We want you to love your purchase. However, if you have received a damaged or incorrect item, please contact us within 48 hours of delivery so we can make it right. Once your return or refund is approved, we typically process refunds within 1–3 business days. Depending on your payment method, it may take 5–10 business days for the funds to appear in your account.

Are there any non-returnable items?

Yes, certain items are final sale items and are non-returnable. Please check the product page for return eligibility before purchasing.

Can I cancel or change my order after placing it?

We understand that plans change. You can cancel or make changes to your order within 2 hours of placing it. Simply contact us at support@maisonetcharme.com with your request. After this window, we begin processing to ensure quick delivery, so cancellations or changes may no longer be possible. If your order has already shipped, please refer to our return policy.

For any additional questions, feel free to contact our support team
at support@maisonetcharme.com We’re happy to help!